Power of Customer Service
When we began JWA/Video we wanted to develop and produce training materials
that would endure. Programs that would get even better with age and become
staples in the training and personal development industry. The Power
Of Customer Service training program with
Dr. Paul R. Timm has really
led the way.
This video is available in VHS or DVD with audio CD and book.Provides the basics
needed in
any organization to help improve customer service. It is not
a lot of theory. In fact, it is just the opposite; a video training program
that's loaded with do-it-now skills that can be put to work immediately.
The book contains exercises that may be completed while watching the video.
The audio CD provides yet another way to reinforce the material on
the video while in your car or while exercising.
Customer service comes from the inside of an individual. It comes from
the desire to provide
good service to everyone - whether they are a customer,
co-worker, friend or relation.
Using the "three C's" of good customer service - Concern, Communication,
and Competence, leading customer service expert Dr. Paul Timm brings to
life the skills needed to enrich any customer service relationship.
To survive in the competitive market place of the nineties we must treat
customers like they
are members of our family. A positive customer relationship
is the key at any level of any organization.," says Dr. Timm.
Available in VHS (NTSC or PAL) or DVD. Comes with audio CD and Book.
45 minutes.
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